New clients receive 20% discount applied towards first months service
Our customized service approach gives us the ability to provide a solution that fit your business as well as your budget. We support general network maintenance as well as all in one solution that includes hardware, software, and service.
JPA delivers a variety of services, all our packages include comprehensive monthly reports that detail exactly what you are and not paying for. We pride ourselves on delivering the best business value to our clients. Our number one goal is to serve as your 'in-house' technology partner with a focus on providing immediate solutions to your business needs. Our consultative approach allows us to evaluate your business needs and customize a package that addresses the needs of your business.
24/7 avalability, 365 days a year
Problems with technology can arise anywhere at any time of the day and access to an IT support help desk is crucial. When your employee(s) has a question or needs help with a program or device, they'll have immediate access to technical support regardless of the time of day. JPA IT help desk is available 24/7, including weekends and holidays, to help your employees with their IT support needs. When users call our help desk they can be sure to have their needs understood and addressed promptly. Our IT support team is staffed with JPA engineers, analyst, and technicians who are held to the same standards as our associates who visit your location.
JPalmr and Associates have level 2 and 3 NOC engineers who are certified on the supported vendor hardware and software. They can work independently or in collaboration with your team to resolve issues and get your systems operating at peak efficiency.
We understand that server downtime and network issues can negatively impact any businesses. JPalmr and Associates are committed to keeping servers and applications running efficiently and maintaining customer satisfaction. Our staff works 24x7x365 so that you can rest easy and get back your late nights, weekends and holidays.
In addition to our monthly managed services, JPalmer And Associates Help Desk offers a portfolio of dispatch, troubleshooting and repair services that were specifically designed for clients who have a need for on-site support. Payment options are available at a flat hourly rate or project-based.
JPHD on-site services require no long-term contractual commitments. Clients can choose from numerous arrival intervals across multiple skill levels with hundreds of hardware/software/infrastructure certifications.
Remote Systems Administration or RSA is the route many companies take when choosing to optimize their in-house staff and outsource simple, repeatable system maintenance tasks easily managed.
JPalmr and Associates are staffed with the appropriate talent to handle routine system administration services for both production and non-production environments. JPA remote administration gives your business the flexibility to benefit from an 'in-house' IT department without the overhead if running an onsite IT department.
Although the NOC does not have access to customer data, there are still a number of security measures in place. The network architecture is designed to maintain secure communications to prevent attacks both from within and external to the organization. This includes multi-layer security with physical security, hardware-based firewall capabilities, and encryption.
All transmissions between the workstations and our internal ticketing system are completely SSL encrypted to prevent internal interception of communications. Communications outside the NOC over the internet are HTTPS authenticated and encrypted. This design provides complete security and leverages port 443 in order to work seamlessly with most existing RMM vendors and their required firewall settings.
JPA Virtual Help Desk leverages authentication to customer systems as stored in the RMM platform. We do not need to store credentials inside of our NOC. We provide only appropriate levels of access to ensure system security when connecting to the customer’s network over the internet.
We also perform background checks on all employees, audits to ensure security measures are being followed and tight security procedures allow us to meet our clients’ security requirements on an ongoing basis.
We are not a Security Operations Center (SOC), but we do provide monitoring and management of network devices to ensure performance and availability of switches, routers, firewalls and other supported network devices.