SUPPORT Technician L1

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Position Title         Helpdesk Tech L1

Status                         Contractor

Rate                             Negotiable

Location                   Remote

Duration                  9 Months Contract - (Possible extension)

Experienced technician responsible for remote PC support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events. meetings. Also responsible for on-going operational support of Windows 7 , 8 and Windows 10; as well as assignments/projects supporting day-to-day help desk duties and responsibilities.

• Mac OS, Windows 7 and Windows 10 support & technical troubleshooting skills

• Working knowledge/experience of PC imaging and remote support tools

• Knowledge of Microsoft Office Suite including Office 365 and other standard office environment software including Skype, Adobe Acrobat, Google Apps, Google Drive, Internet Explorer, etc.

• Audio/Visual experience, as well Web Ex, Google Hang-outs, Skype

• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM

• Ability to perform basic Move/Add/Change tasks for VOIP telephones

• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures

• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes

• Ensure exceptional customer service & support with prompt problem resolution, ticket management including following up with users/customers

• Candidate must be reliable, on-time and able to complete tasks by target dates

• Maintain a professional work ethic and demeanor

• Experience using a Spiceworks ticket management system or equivalent 

• Excellent organization & time management skills

• Candidate must be self motivated, driven to learn wit ha focus on continuous improvement

• Ability to perform/produce under minimum guidance

• 3-4 years technical background

• 2-3 Customer Support

• Website Administration

• Comfortable working in environments consistently evolving

Apply Now

Submit resume to:

Name:  'Employment'

Email:   hr@jpalmrandassociates.com

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Posted: 03/2020

Job ID: INT-00315